0 x item(s)


Shop Our NEW SEASON Styles | Free UK Delivery On Absolutely Everything

Delivery & Returns

For all orders placed within MAINLAND UK there are optional rates (where applicable):


  • Our Standard Delivery for ALL UK ORDERS is now FREE of charge
  • Orders will be delivered within 2-5 working days
  • Orders placed before 4pm Saturday will be dispatched the next working day
  • Orders placed after 4pm Saturday will be dispatched within 2 working days
  • All parcels are sent signed for unless you request for us to deliver to a "safe place" or alternative address where nobody is present to sign. In such cases, please be aware that we will not be liable if the parcel goes missing once delivered. We can only process claims with our courier services and provide thorough tracking information if the item is sent via a signed for service.


  • Postage costs £7.99
  • Order by 2pm (Mon-Thur) for delivery the next working day
  • Please note that ONLY orders placed before 2pm Thursday will be dispatched in time for Friday delivery

Unfortunately due to high costs we are unable to offer this service for Saturday, Sunday and Monday deliveries


When purchasing from us you can choose to have your purchase delivered to you or to have it await collection in-store.

  • This option is completely free
  • Any orders placed before 3pm during a working day can be collected the same day as it was ordered.
  • Suitable for those living locally to our Newton Abbot Branch
  • Stock will be held in-store for a maximum of a week for pick-up


  • Postage cost £14.99
  • Orders will be delivered within 3-7 working days

* We deliver to the following:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

FAQ - Deliveries

Orders going to the UK by Standard Delivery will be delivered within the maximum of 5 working days, and deliveries to the EU will reach you within a maximum of 7 working days once your order has been placed and payment has been authorised. This service is not guaranteed.
Please note that bank holidays are not classed as working days.

  • Orders should be received within a maximum of 14 working days.
  • If the goods you have ordered are in stock, we will endeavor to dispatch your order within 24 hours.
    • However, it is not possible to specify a guaranteed delivery date for orders placed on the Internet.
  • In the case of orders greater than 1 pair of shoes, goods may be dispatched at different time.

Once goods have been dispatched e-mail confirmation will be sent to you on behalf of Ridgways upon our acceptance and payment of your order.
Orders dispatched using Hermes Courier service will also receive an email with your personal tracking number and instructions on how to trace your order. Some email accounts will 'Junk' any emails that are sent from addresses that are not recognised, so make sure you add sales@ridgways-shoes.co.uk to your address book so that we can get in touch with you. If you don't receive your order within the maximum delivery time for your country and if you've not received any tracking emails please get in touch.

In the unlikely event of a purchase of an item that is not in stock; we will either advise you via email or issue a full refund to be given as soon as possible.

Please note that whilst we do endeavor to check the quality of all orders shipped are of appropriate standards, we cannot guarantee that shoes dispatched will be "box fresh" i.e. they may have been tried on by customer(s) in our store.

We are currently using Hermes Courier services and Royal Mail to ship our orders. For E.U delivery services, once in the destination country, the domestic postal authority takes responsibility. The order is sent to regional mail centers for delivery by their post people.

Import duty, custom charges and delivery surcharges may apply to your delivery country. The courier will contact you directly prior to delivery if charges apply to your order.
Please check with your local or national Tax or Customs office for further details.

Unfortunately, we cannot specify an exact delivery time for our delivery services.
You can specify an alternative address for your order to be delivered to during the checkout process, during the second step of the checkout process there is an input box labeled "Special Instructions"
Any other information and additional instructions can also be entered here.
If you choose to have your item left in a "safe place" or "left at reception" for example, please be aware that the item cannot then be sent as signed for and that we will not be liable if the parcel goes missing once delivered. We can only process claims with our courier services and provide thorough tracking information if the item is sent via a signed for service. 

FAQ - Returns

If the product(s) isn't suitable or you are not satisfied, we are happy to accept back unused items with their original packaging within 28 days of their purchase and offer a full refund or an exchange where available.

If the item is faulty or if we've made a mistake whilst processing your order, we will be able to offer a full refund or an exchange and reimburse your postage costs if applicable.
If applicable please place a copy of your receipt for returns postage inside your package.

We are unable to take back used goods which are unsuitable or don't fit.
And all shoe and foot care products are non returnable.

We also do not reimburse the postage costs incurred returning or exchanging unused/unsuitable items to us.
This is in addition to, and does not affect, your consumer rights.

If you wish to exchange a product by post, please firstly contact us either via phone on 01626-353156 or email us at support@ridgways.eclipse.co.uk to inform us of the item you wish to receive as replacement.
We can then check to see if we have stock of the item and reserve it for you, so it is promptly dispatched when your returned parcel is received.

Please enclose your returns form and ship the item back to the address stated. If you wish to return your item to our Newton Abbot branch yourself, then please bring your order in with a copy of your order confirmation and a member of staff will be happy to help.

Fill in the Returns Form that was enclosed with your order and package the product(s) carefully in their original box/packaging.
Place product(s) in the re-usable Ridgways packaging (or suitable packaging). Send them back clearly addressed to:

Ridgways Shoes 11-15 Bank Street Newton Abbot Devon TQ12 2JL

Please use some form of registered post in case you need to track your parcel. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

VAT Reclaim

  • V.A.T reclaim is applicable to Channel Island customers only.
  • We do not have the facility to deduct VAT when charging for goods.
  • Customers who are resident in the Channel Islands and qualify for a VAT refund should email support@ridgways.eclipse.co.uk or contact us on 01626-353156 between 9am and 5.30pm, Monday to Saturday, after delivery.
  • We will then credit the amount of VAT charged in the total amount of the goods.

The Terms above are governed by the laws of England & Wales and any disputes will be conducted only by the Courts of England & Wales.

Questions Unanswered

If this section didn't answer your question, feel free to get in touch and we'll do our best to help:

  • You can E-mail us at support@ridgways.eclipse.co.uk
    We'll get back to you within 2-3 hours of receiving your message, during working hours. (Monday - Saturday: 9.00 – 17.00)
  • You can contact us on our Newton Abbot Branch phone line 01626-353156 during working hours.
  • You can also send us a ticket or chat with our support team live via our chat system on this website, during working hours.
  • If you'd like to write to us, please do so at the following address:

    11-15 Bank Street, Newton Abbot, Devon, UK, TQ12 2JL